I'm sorry you've had trouble.

I did reply, actually - with my personal contact info so that I may help you personally. Itch.io may not have properly notified you.

I remove activation-related comments on the itch.io main page as I've had multiple issues with who make support requests on the incorrect channels accidentally publishing their own personal information. I mention this on the itch.io support page.

I would still like to help you resolve this issue,

Please get in touch on discord: @threethan_ Or by email: ethanjmedei(at)gmail.com