SideQuest Community Support

I get no notification when plugging my quest 2 into my computer

Bob_Is_Bog 2 months ago | 2 comments

Ive tried all the options it gives me when i press "Fix it for me" and nothing has changed. Ive previously connected my quest 2 to side quest before and got the notification pop up, but when i plug it in now it just comes up with nothing and says i dont have "Device Authorized"

I tried connecting another quest 2 i have and had the same issue. Im not sure if its my PC problem or something else, because previously my quest 2 has connected to side quest.

Comments

bobworks

2 months ago

Here are the main reasons your headset is not authorising with the Advanced Installer:

USB cable. Try a different one, preferably brand new. <-THIS IS THE NUMBER ONE REASON!
USB port. Try a different port.
Debug mode is bugged or needs re-verification in the Meta Quest app. Toggle it off and back on again to be sure.
Debug mode is on for BOTH devices in the Meta Horizon app.
Delete any secondary account on the headset, as that account can't sideload.
Restarting the headset may help, too.
The device you're using has driver issues, so restart the PC.
It is worth considering a factory reset of the Quest if you've tried everything else.

In-VR app.

Try an Android phone or a different PC with the web installer to install the app. https://sdq.st/download
Check in the Unknown sources from the 'All' drop-down in the app library for sideloaded apps.

Be sure to confirm the USB debugging prompt in the headset before you can install the app or connect via USB to Advanced Installer. If you don't see this prompt, one of the issues above is the culprit, and you won't be able to continue. Try A - B testing with everything you can associated to the point above to resolve your issue.

If you need more ADB or debugging help, Meta Support can also help, as it's used in their ODH (Meta/Oculus developer hub). You could also install that and see the same issue with connecting.

If you're unable to toggle debug mode again, contact Meta support to look into your account. Be sure you've added a phone number and 2FA to your Meta account or you won't be able to toggle debug mode on.

Here's another tip from a user:

All the best!

2 months ago

Bob_Is_Bog

2 months ago

Thank you for this. The image at the bottom was my issue and solved it for me. Thanks for the help!

2 months ago

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