SideQuest Community Support

Struggling to install sidequest on Meta 3

jactorhop 6 months ago | 5 comments

Just bought the Meta 3. Think I've done all I'm supposed to. Enabled developer mode on the meta app on my phone. My Quest 3 is connected to the Meta app. I'm using the webinstaller on my macbook, but when I connect the meta 3 via usb c it recognises it but then installation stops. My laptop shows the quest as connected, and on the meta 3 I get the notification "usb detected: click on this notice to allow connected device to access files", but when I click on it the installer in the webrowser doesn't take me to the installation section. And there is no option on my quest screen to allow USB debugging. Any thoughts?

Comments

Viking

6 months ago

Same here, nothing pops up

6 months ago

bobworks

6 months ago

You most likely have a faulty USB cable or port. You can also use an Android phone or Chromebook with Chrome.

6 months ago

Viking

6 months ago

Tried phone, the same thing, its the headset not poping up the message not anything on my PC or my phone

6 months ago

bobworks

6 months ago

The steps I've mentioned will fix your issue.

6 months ago

bobworks

6 months ago

Hi,

Thanks for getting in touch.

Here are the main reasons your headset is not authorising with the Advanced Installer:

USB cable. Try a different one, preferably brand new.
USB port. Try a different port.
Debug mode is bugged or needs re-verification in the Meta Quest app. Toggle it off and back on again to be sure.
Delete any secondary account on the headset, as that account can't sideload.
Restarting the headset may help, too.
The device you're using has driver issues, so restart the PC.
It is worth considering a factory reset of the Quest if you've tried everything else.

In-VR app.

Try an Android phone or a different PC with the web installer to install the app.
Check in the Unknown sources from the 'All' drop-down in the app library for sideloaded apps.
Make sure it's a Chrome browser.

Be sure to confirm the USB debugging prompt in the headset before you can install the app or connect via USB to Advanced Installer. If you don't see this prompt, one of the issues above is the culprit, and you won't be able to continue, Try A - B testing with everything you can associated to the point above to resolve your issue.

If you need more ADB or debugging help, Meta Support can also help, as it's used in their ODH (Meta/Oculus developer hub). You could also install that and see the same issue with connecting.

If you're unable to toggle debug mode again, contact Meta support to look into your account. Be sure you've added a phone number and 2FA to your Meta account or you won't be able to toggle debug mode on.

6 months ago

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