SideQuest Community Support

Unauthorized: Allow in headset?

KrispyDwarf 3 years ago | 1 comment

About 4 hours I was able to connect my Oculus Quest 2. I downloaded a new app, all was well. I go to connect my other headset and says I need to allow in headset. Okay cool, unplug and re-plug for it to show up and press allow, and it still says it. Same account so it 100% is a dev account, I've gone into the app and made sure the headset has developer mode on and it does. I've used every USB port on my pc, all my different USB-C cables, I've even reinstalled the ADB drivers and restarted my PC and made sure the app was updated. So, what gives?

Comments

Oh no, Shane

3 years ago

Hey there!

Thanks for reaching out. In the headset settings under System > Developer > Enable USB Dialog you can re-enable the USB dialog if it was accidentally dismissed. In some cases users have had to re-verify their developer account too ( by adding a credit card rather than a phone number ). In some cases toggling dev mode and factory resetting has also helped. These solutions may not be required but unfortunately Dev Mode and ADB can come with quirks sometimes but we have seen a lot of workarounds too. It might be worth reaching out to oculus support too - https://oculus.com/support. God speed traveller!

3 years ago