Hi! Please ensure you have followed all the set up steps correctly and are using the latest version of Sidequest. https://sdq.st/setup

One of the most common reasons why your quest isn't recognized by SideQuest is you haven't given all the permissions in the headset. After you connect your Quest to your PC with a cable put on your headset and allow ALL permissions.

Alternatively, try different USB cable / port on your computer.

Here are more tips on how to solve this issue: https://sidequestvr.atlassian.net/servicedesk/customer/portal/1/article/540540968?src=1585010134