im having some issues opening the wifi settings menu on my quest 2 and i have two questions: does anyone know how to fix this problem? im considering factory resetting and first i need to upload my game data to the cloud. is a wifi connection in my headset required to start a cloud backup?

whenever i try to open the wifi settings menu it instantly closes itself and if i try multiple times in a row i get a popup message saying "settings keeps stopping" with the option to either "close app" or "app info", neither of which do anything. this menu closes itself after a few seconds. if i try to remotely connect my quest to wifi through the oculus app with devices>headset settings>wifi i get a message that says "failed to connect to oculus servers" and doesnt let me connect to wifi or search for new networks. any help would be appreciated.