Hello there,

It sounds like you may have a faulty USB cable. Try a few spare cables you may have or if possible, borrow one just to be sure before potentially buying a new one. Also, try using different USB ports and flipping the type C end around 180 degrees.

If you’re able to get a USB connection even for just a moment, use the ‘Enable wireless mode’ in the SideQuest app.

I would recommend using the easy installer next time you find a working cable and put Sidequest straight onto the headset from a PC.

I hope this sorts your problem out. Let us know if it works for you!

Good luck traveller!